F.A.Q
Our Services
1. All enquiries will be valued and replied within 24 hours.
2. we will offer you professional suggestions, according to different market and products for new customers.
3. Our Inspection Department will test each batch of product to ensure the quality, including material test & performance test.
4. Good package to protect the products.
5. Your any feedback will be highly appreciate to make sure we can do better and better.
6. Accept OEM & ODM, our strong design team support custom products according to customer's requirement.
F.A.Q
Q. Will you accept our designs?
A. Yes, OEM is welcomed. We can change color, size upon your option.
Q. When can I get the quote?
A. We usually quote within 6hours after we get your inquiry. If you are vey urgent to get price, please call us or tell us in your email so that we will regard your inquiry priority.
Q. What about the leading time for production?
A. It depends on the order quantity and the product. Usually our leading time is within 7 working days after order confirmed.
Q. What is your payment terms?
A. We accept EXW,FOB, CFR, CIF, ect. You can choose the one which is the most convenient and cost effective for you.
Q. How much will be the Shipping cost and time?
A. This will depend on the size of your goods and the method of shipping (by sea/ by air/by Express) and your designated port or airport. We will be grateful if you can spare us some minutes to evaluate the cost based on the information provided.
Q. What about he Warranty Period of your product?
A. Our warranty period is one year free and lifelong maintenance. If the product is damaged (if not man-made damage), in the first year,we will send free parts for replacement. Over warranty, maintenance is paid service.
Q. What kind of Certificate can you provide?
A. We can provide the CE mark, ISO 9001 quality certificate, third party calibration certificate(CNAS) and factory test report.
Q. Do you have Technical Backup to all customers from different countries?
A. To be sure,our technical support is always available and quick response.
We are manufacturer with much on-site testing experience, thus we know how to deal with your problems. Moreover, our engineers can go to your country to support if need.